By Appointment Only ×
Lung Rug Gallery

Tel (011) 327 6308

Tel (021) 418 1795

sales@lund.co.za

207 Jan Smuts Avenue, Rosebank, Johannesburg

50 Riebeek Street, Cape Town, City Centre

 

Terms & Conditions

  1. Rugs kept on Apro longer than 3 working days will be considered sold and will be invoiced accordingly.
  2. Rugs cannot be reserved without a payment.
  3. Rugs cannot be returned after seven days from date of invoice.
  4. No credits (price differences etc.) Will be passed after four weeks from date of original invoice.
  5. No quality complaints can be accepted fifteen days after date of invoice
  6. No returns will be accepted without a valid reason given in writing and approval by the store manager/owner.
  7. No returns will be accepted without a copy of the original invoice.
  8. Rugs with a width variation of +/- 3% cannot be returned for credit.
  9. Credits can only be passed once the Lund Rug Gallery has received the rug, required documentation and inspection was completed to ensure the rug is in the original condition.
  10. A handling fee of 30% will be charged on all returned goods, unless otherwise agreed.
  11. Dye-lot variations occur in all rugs and are unavoidable. The customer must examine the product before accepting delivery thereof.
  12. Lund Rug Gallery cannot be held responsible for any loss or damage suffered by a customer as a result of the product being incorrectly cleaned or handled.
  13. No claims will be accepted if rugs have been chemically treated after purchase.
  14. Lund Rug Gallery will not accept any responsibility for rugs fading as a result of exposure to South Africa’s harsh sunlight. Fading as a result of exposure to sunlight will be accepted as fair wear and tear in line with its normal end use for which the rug is generally intended.
  15. We reserve the right to refuse any return in line with the above-mentioned terms.
  16. Lund Rug Gallery will not be held responsible for any consequential loss as a result of defective or hardous product.
  17. All sales are strictly COD.
  18. Always roll a tufted rug. Folding can damage backing.
  19. Custom orders. 100% payment is considered due on order. 70% at the time of order (deposit) and 30% pre delivery. It is the clients responsibility to ensure size, colour, design is to desired specifications and Lund Rug Gallery takes no responsibility for the final design outcome of rug ordered. Customs orders cannot be cancelled, refunded or replaced for any reason whatsoever once order is made. Quality complaints as per normal terms and conditions apply.
  20. Cleaning and repairs are done entirely at client’s risk.
  21. Appro Terms and Conditions:
    • Rug/s on appro remain the property of LUND Rug Gallery until payment in full.
    • Rug/s will be left on appro for 24 hours unless otherwise arranged with the store manager.
    • It is the client’s responsibility to ensure that the rug/s is kept in the same condition as received.
    • Upon collection, rug/s will be inspected and should there be any damage, such as pet marks, stains, spills or watermarks, the rug/s will not be uplifted, deemed sold and for the client’s account.

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